Report a problem with your website or platform and follow your request in one place. Our support team helps investigate your issue and follow it through.
Report a problem with your website or platform and follow your request in one place. Our support team helps investigate your issue and follow it through.
Ask an authorised contact in your organisation to arrange access. If you already have an account, use the sign-in or password recovery option in the portal.
Include the URL, time and impact. Describe what you expected and what happened. Use the checklist below to add the details we need.
We assess the impact and investigate your issue. If we need more information, we ask for it through your ticket.
Read replies and updates in the portal. Has the impact changed or do you have new information? Update your existing ticket.
Use the escalation route in your support agreement. Availability, priorities and response times follow the arrangements with your organisation.
Start here for common questions. If you need more help, the support team can take it from here.
Ask an authorised contact in your organisation to arrange access. If you already have an account, use the sign-in or password recovery option in the portal.
Still unable to sign in? Email support@dropsolid.com with the email address you used and the error message. Do not share your password.
Sign in to the support portal. View your requests there and add replies or new information to the existing ticket.
Update your existing ticket. Describe what has changed and who is affected. For an urgent incident, also use the agreed escalation route.
Include the question, answer, source references and time. Explain what is incorrect or incomplete without sharing additional personal data.
We investigate whether the cause relates to source content, access rights, source selection or configuration.
Check whether the problem persists after reloading. Note your browser, device and the affected page so we can reproduce the situation.
Only clear data needed for the test. Removing cookies may sign you out; removing saved passwords is a separate choice.
A form will not submit, or measurements are missing? Include the page, error message and environment. For measurement issues, also identify the Tag Manager container or Analytics property.
Share secret keys through an agreed secure channel. Give each colleague individual access with the permissions they need.
reCAPTCHA settings ↗Find your GA4 measurement ID ↗
Identify the location or map that is not displaying correctly. For multiple locations, provide a checked address list and describe how the map should work.
Check the Google Cloud project, APIs and key restrictions with your administrator. Costs and usage limits depend on your configuration and consumption.
Include the affected step, time, error message and whether you are working in test or production. Avoid sharing unnecessary payment data.
For a Mollie integration, the environment and key must match. Share keys only through the agreed secure channel.
Report suspicious activity through the agreed incident route. Describe what you observed and avoid changes that could remove evidence.
Does a backup need to be restored? First agree on the recovery point and the effect on recently changed data. Available backups and recovery arrangements follow your agreement.
An extension, integration or a new direction for your website? Discuss your plans with our specialists.
