Drupal integrations with CRM, ERP and PIM
Connect your website to CRM, ERP, PIM and other systems. We make data sources, ownership and recovery clear so your team can recognise and resolve failures.
An architecture that fits your systems
A connection can exchange product information, customer data, identity, documents or marketing data. We assess available APIs, webhooks and access agreements. You do not have to replace every existing system: we decide which components connect directly and where an integration hub makes sense.
Our earlier integration projects include Microsoft Dynamics, Salesforce, SAP, SharePoint, identity connections and marketing tools. That experience is a starting point for assessment, not a current catalogue of standard connectors. Versions, data permissions, security, licences and required changes are confirmed for each connection.
Establish where each piece of data belongs
A product description comes from the PIM, a customer record from the CRM and stock information from the ERP. Visitors still expect one understandable experience. We start with the task: which information does someone need at which point, and which change must flow back to which system?
For each flow we define the authoritative source, owner, fields, record identifiers and required freshness. We examine existing connections, available interfaces and permissions. Conflicts need a rule too: what happens when the same field changes in two places? Only then do we choose an appropriate exchange method.
An integration your team can operate
The intended output includes the agreed connection, field mapping and test cases, with instructions for daily follow-up. Your team should be able to see whether records were processed on time, which failures need attention and who handles recovery. We document safe retries that avoid unintended duplicate records or actions.
Your system owners confirm meaning, access and business rules. We agree the data flow and failure handling with them. An external supplier may need to provide access or change its system. Licences, API constraints, historical data migration and support therefore need explicit scope agreements.
Give AI appropriate access to data
Answering a question may only require reading current information. Updating a record or submitting an application needs different permissions. For each use case we define what the application may read, propose or execute and when a person must confirm.
Missing or stale data also needs a designed outcome. An assistant must not present a failed stock check as current availability. When live information is unavailable, we make the limitation visible and provide an appropriate next step.
A model gateway can sit between the application and selected AI models. We assess model access, embeddings and any vector storage alongside privacy, data location and operations. Changing a model or provider requires the application to be evaluated again.
Test the complete flow, including recovery
We follow data from its source to the screen or receiving system. Alongside valid inputs, tests cover missing fields, duplicate messages, changes arriving out of order, delays and temporary outages. Agreed rules determine whether processing stops, retries or needs human attention.
Acceptance considers whether the connection works and whether its operator can recognise and recover from a failure. We agree an appropriate processing time and checks to compare record counts and content between systems. Passing a test does not replace operational follow-up after launch.
Why do this with Dropsolid?
We can design connections across your website, customer data, marketing and AI. Ownership and failure handling matter alongside data flow. Your team should understand what happens when an integration temporarily stops working.
The Soudal case describes a Drupal platform for multiple markets with product-data and SAP integrations.
Our development and integration services connect the selected systems; consultancy helps where architecture decisions remain open. We assess which platform components are needed. Open technology and agreed export formats help make technology choices and handover explicit.
Depending on the task, marketing automation, Trusted Answers or other AI applications may connect.
Where does information get lost between your systems?
Bring one data flow, the systems involved and an example failure. We can use it to define the source, responsibilities and first connection.