Managed Services
Operations: Maintenance & support
Keep your digital platform useful as software, content and needs change, with clear owners for updates, monitoring, releases, incidents and questions.
Maintenance & support
Continuity built on clear agreements
A digital platform stays useful only when updates, incidents, releases and questions have clear owners. That's why maintenance is an operating agreement with measurable boundaries, not a general promise that everything will be solved. Together we agree:
• Which applications, environments and hours are included
• Priorities, response paths, escalation and incident communication
• Planned security updates, regression tests, releases, backups and recovery
• Reporting that helps you decide on risk, capacity and improvement
Dropsolid connects Drupal maintenance, hosting, DevOps and service desk work. The concrete SLA and responsibilities are set per agreement. Content quality and AI evaluation get their own owners, alongside technical operations.
Monitoring & maintenance
Keep your platform running
Drupal monitoring
A site can be reachable and still have a broken form, slow search or failed integration. We monitor the Drupal tasks that matter, combining availability, errors, performance and application checks, with useful alerts and a clear owner for follow-up.
Server & application monitoring
Alerts should reveal real problems without overwhelming your team. We connect infrastructure signals with application failures and customer impact, and tune thresholds and escalation. Monitoring, intervention and SLA are separate agreements.
Server maintenance
A stable application also needs maintained infrastructure. We define the systems in scope and plan updates, capacity, dependencies, backups and maintenance windows, separately from application updates. Availability and response times are set in your contract.
Testing, deployment & warranty
Release with confidence
A feature that works once is not yet reliable after changes, for other roles or with unexpected input. We select tests based on risk, customer tasks and the consequences of failure, combining manual review with automation. A release is responsible only when testing, rollout and problem ownership are clear:
• Acceptance criteria and a regression set for your platform
• Agreed environments, release conditions, backups and rollback
• A verifiable handover with test results, release instructions, known limitations and contacts
• Clear follow-up for every issue found
Warranty and support follow the contracted scope.
DXP emergency assessment
When something goes wrong
A serious problem needs rapid clarity, without hasty changes that make recovery harder. We combine symptoms, impact, recent changes and available logs, and establish access and recovery options. You get an initial diagnosis, priorities and a controlled recovery proposal. Broader renewal follows once the situation is stable.
A good first step, before anything goes wrong: walk through a critical disruption, an urgent change and a normal release together. That makes clear who acts, who decides and which information must be available.
