Seamless delivery on online and in-store customer experience
Sleeplife is a mattress and bedding retailer with a focus on customer excellence: their main objective is to provide consumers with personalized sleep and bedding recommendations, whilst taking into account sustainability and the environment. The Belgian company values the customer experience. Their website serves as an additional and seamlessly integrated channel in the customer journey.
Sleeplife wanted to provide a perfectly matching online and in-store customer experience where personalized content and professional advice take a leading role. The broad product offering and related information had to be retrieved from the ERP. However, some more advanced products require a tailor-made solution and are therefore only available in one of Sleeplife's 19 brick-and-mortar stores. With their digital platform, the company wanted to entice more customers to buy online or visit their stores for offline conversions.
With the Dropsolid Digital Experience Platform, the team was able to deliver a frictionless online customer journey. We improved SEO to boost traffic to the relevant web pages. Visitors are guided by professional advice on the website to help them find the right product or to lead them towards a form for making an in-store appointment.
Visitors can select a preferred store, resulting in a more personalized experience that displays relevant contact data and opening hours, quotes from local store managers and a quick option to make an appointment or pick up your order in the store.
Bi-directional data synchronization is set up between eMmeubel, Sleeplife's ERP, and the website for daily automated product and customer data updates.
Dropsolid Rocketship Commerce is used as an integrated end-to-end e-commerce platform with online payments and real-time inventory updates in the ERP’s decentralized inventory model.
Sleeplife marketers can now easily add new products, blog posts, multimedia content or additional stores online. Temporary promotions can be self-managed by Sleeplife's team and they are automatically taken into account during checkout.
Sleeplife's investment in a more advanced digital customer experience tripled the number of in-store appointments and added the website as a fully-fledged sales channel for bedding and related accessories.