Digital support for consultants as well
A public job site does not cover every internal task. Staff therefore received an intranet alongside the CRM. Documented functions included matching support, ticketing, guidance and messaging, as well as simpler administration and expense declarations.
This brought internal working practices into the digital renewal. The historical case’s matching support describes a digital function; it is not evidence that AI selected or ranked candidates.
Internal knowledge grew alongside the platform
The collaboration started with a small team. Synergie gradually expanded its internal team and expertise. Dropsolid supported working practices, problem-solving and further optimisation, enabling Synergie staff to take on greater responsibility.
Knowledge transfer is part of the solution. After the initial launch, people still need to understand how the environment works and where they can make changes. Training and post-launch support are routes for exploring that need in your own project.