Steven Bortier

About

Steven is a dedicated Customer Care Specialist at Dropsolid, where he plays an essential role in the Customer Success team. His responsibilities include managing the support inbox, handling incoming client questions, and overseeing the ticketing process. With over three years of experience in this role, Steven is committed to ensuring that clients receive prompt and effective support, contributing to their overall satisfaction and success.

Before joining Dropsolid, Steven gained significant experience in the digital support and project management sectors. He worked for seven years at a major pharmaceutical company, where he served as a Scrum Master and Digital Support Expert. In these roles, he was responsible for coordinating projects and providing digital support, bringing a strong background in customer-focused solutions to his current position. His education in Marketing Communication and Multimedia further complements his ability to manage client relations effectively.