In the waiting room, there are information screens. These include info about Mirthe's specialist that she already saw in the mail and online.
Mirthe receives the unfortunate news that early-stage breast cancer has been diagnosed. She immediately gets access to the app Ziekenhuis@home with all the personal information about Mirthe's care trajectory. She also finds a lot of information in this app.
Through the "create once, publish anywhere" principle, Mirthe reads the same consistent information on the website, in the app, and on screens in the hospital. She gets a follow-up email with the info she needs at that moment.