An in-depth technical audit resulted in the migration of UZA’s existing corporate website and subsites to Dropsolid’s servers for hosting and maintenance.
Next, our technical teams started fine-tuning the internal search engine:
- We applied current best practices to the SOLR Search engine.
- We trained our Dropsolid Search Machine Learning model, using a database of 150 keywords and their expected search results, to optimize the overall search performance.
Search result accuracy increased from 55 to 91% in only 2 weeks’ time. This resulted in a drastic decrease of incoming support calls.
As part of our ongoing collaboration, UZA and our Dropsolid teams are working together on a further roll-out of the digital transformation track within the organization.