Digital inclusion and accessibility for governments

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Digital Experience Advisor


Joy Saey

Digital Experience Advisor
Digital accessibility for governments

Digital inclusion and accessibility are fundamental pillars for building government services available to everyone. This commitment is not only a matter of ethics and equality, but also a legal requirement in many countries. The goal is to ensure that all citizens, regardless of age, skills or technological access, have equal access to government information and services online. I review the importance of these principles and how governments can best implement them.

  1. The importance of digital inclusion 
  2. The role of accessibility
  3. Challenges and strategies
  4. The importance of partnerships

The importance of digital accessibility

Digital accessibility is about ensuring equal access to digital resources and services. This includes the availability of internet access, digital skills training, and the design of accessible websites and applications. For governments, this means creating an environment where all citizens can participate in digital discourse, regardless of socioeconomic status or geographic location.

Our accessibility expert, Rembrand, has created 11 general guidelines for making digital platforms as accessible as possible.

The role of accessibility

Digital accessibility focuses on making digital services usable by people with disabilities, such as visual, hearing, motor, or cognitive impairments. Following international standards such as the Web Content Accessibility Guidelines (WCAG) ensures that websites and mobile applications are designed with these users in mind. This includes, for example, providing text alternatives to visual content, supporting keyboard navigation, and ensuring that all features are accessible with screen reader software.

Download our checklist and determine if your platform meets the accessibility requirements.

Challenges and strategies

One of the biggest challenges in implementing digital inclusion and accessibility is the diversity of user needs. An effective strategy requires a holistic approach:


User engagement

Involving people of diverse backgrounds and abilities in the design process can help identify and address accessibility and use issues.


Training and awareness

Educating government employees on the importance of digital inclusion and accessibility principles is crucial to cultivating an inclusive mindset.


Technology implementation

The use of accessible design frameworks and tools can facilitate the development of accessible services. Regular audits and user testing can help identify and correct deficiencies.


Continuous evaluation

Digital accessibility is not a one-time effort, but an ongoing process of assessment and improvement.

The importance of partnerships

Collaborations between governments, nonprofit organizations, technology companies, and the community are crucial in promoting digital inclusion. Such partnerships are vital to ensure that digital services and platforms are accessible to all citizens, regardless of age, skills, or economic status. By sharing best practices, government agencies can learn from successful strategies implemented elsewhere, saving valuable time and resources in implementing accessible technologies.

Developing new technologies through collaborations with tech companies allows governments to take advantage of the latest innovations in accessibility, such as speech recognition and customizable user interfaces that facilitate interaction for users with different needs. AI will also play an important role in optimizing accessibility by implementing semantic search on a platform, for example.

By joining forces, governments and their partners can create an inclusive digital environment where all citizens can easily find and use the information and services they need, enabling citizens to experience the most seamless digital experience possible across all channels.


By embracing accessibility principles, government agencies can ensure that their digital services have a positive impact on the lives of all citizens. The result is more engaged, informed, and happier citizens.

Digital Experience Advisor

I'm Joy, your Digital Advisor Governments.