Dropsolid designs, builds, hosts, renews, and delivers powerful websites with results. All bundled into a digital ecosystem based on a CMS (Drupal), marketing automation (Mautic), personalization (Apache Unomi), and even AI. Traditional systems are replaced by innovative Digital Experience Platforms. Starting from a strong digital strategy, we create the best online experiences for organizations and all their stakeholders.
Our culture is just as important as our code, and we demonstrate this with our six core values: Trust, Connect, Help, Challenge, Grow, and Enjoy. They form the foundation and heart of our company. Driven by an open culture, focused on long-term relationships, and passionate about customer intimacy, we always prioritize our clients and their needs.
To continue our story, we are looking for an experienced UX Researcher to join our team in Ghent.
Your responsibilities
- Immerse yourself in the client's context by asking the right questions.
- Collaborate with various stakeholders on a UX project to define a clear scope: identifying the challenge, focusing on the target audience, etc.
- Develop an approach by selecting method(s) to improve the user experience and solve the client's problem.
- Be curious and empathetic, always seeking to understand the needs and context of the end user. This curiosity is fulfilled by engaging with end users and conducting both qualitative and quantitative research, such as user interviews, surveys, (un)moderated usability tests, and focus groups.
- Analyze research results and translate findings into actionable recommendations.
- Create personas and user journeys to present user insights.
- Work with the client to determine which solutions best align with their business needs and those of the end user.
- Collaborate with our UX designers and developers to develop user-friendly solutions.
- Stay informed about the latest trends and best practices in UX research. You also contribute to the development and improvement of UX research methods and tools within the team.
- You report directly to your team's UX Lead & strategist.
Job requirements
- At least 5 years of experience as a UX Researcher or in a similar role.
- Experience conducting both qualitative and quantitative research (interviews, focus groups, surveys, etc.).
- Extensive knowledge of UX research methods and techniques.
- Experience with digital research tools such as Hotjar, Maze, Optimal Workshop, and survey tools.
- Practical experience with FigJam or other workshop tools.
- Ability to effectively communicate the 'why' behind a project or decision within the team.
- Ability to build trust and accurately identify needs and requirements.
- A strong sense of responsibility and a solution-oriented mindset.
- Experience leading workshops and presenting research findings.
- Good knowledge of Dutch and English. French is a plus.
What we offer:
- A spot on an ambitious team with experienced colleagues who collaborate closely and elevate each other.
- An opportunity to work in a challenging, innovative company with a clear vision, focused on our six core values.
- A fun Thursday drink and regular team activities.
- A comprehensive salary package with additional benefits, 12 ADV days (additional paid leave), and plenty of growth opportunities.
- Entrepreneurship and ambition are strongly encouraged at Dropsolid. You’ll have the opportunity to identify opportunities, contribute to improving processes, and achieve your personal ambitions.
- You will be a crucial part of Dropsolid’s growth. Feel free to check out our success stories.