The project was carried out in different stages to ensure fast initial delivery and on-the-go improvements and adjustments. The first step of the project consisted of the launch of a completely new website. User-centricity and the findability of information were key requirements for this initial delivery.
The Dropsolid team integrated a range of existing online services, which can be expanded further at a later stage. This approach resulted in the fastest and most cost-efficient possible progress. The renewed Pidpa website provides answers to frequently asked questions in text and video formats, in an intuitive way. In addition, visitors can:
- Pass on meter readings online,
- File complaints and report water supply interruptions,
- Manage all touchpoints to do with building or buying and selling property,
- Change their contact and bank account details.