In the middle of the busiest period of the year: the end-of-year forecast, the making of our Dropsolid 2023 plan, inflation index, price increase, Xmas wishes,… I was also excited to prepare for the move to our new house with my lovely family. We’d all been waiting for so long. And we were looking forward so much! I took on board this extra ‘little' project with loads of love and passion. In these weeks, I’ve planned, communicated, prepared, asked for help, organized… All to ensure everything would run as smoothly as possible and all according to plan. Until… 8 weeks before the final move, when our existing telecom and internet services needed to be transferred.
I’m not even exaggerating: all hell broke loose. After no less than 7 phone calls taking up to 8h43m in total, I’m left exhausted from this ‘little’ extra project. My husband is about to explode and my two young kids are crying over this big scene happening in their new home… Today, 3 weeks after our big move, we finally have working digital television and internet again. Supplied by the competitor.
And suddenly, I realize: this is what it is really all about. Being heard. Being understood. Being helped. Being reassured. Being unburdened. Disappointment is taking place for another and way better feeling: pride. I feel so proud. Because this is really what “bringing the best customer experience” is all about. And Dropsolid is doing exactly that. We’ve been doing it for the past 10 years. We are still doing it. And we will keep doing it in the upcoming 10 years.