2021, the second year of a worldwide pandemic. A period like this brings uncertainties, disconnection ad a lot of doubt. However, it doesn't have to be just that. For Dropsolid, the past year also brought a lot of benefits. You instinctively fall back on what really counts. We’ve translated this into the connection with our clients, the connection with our colleagues, and the connection with our mission and vision.
More than ever we checked in with our clients, through account management, with steerco’s, and by presenting proactive ideas. But also with a spontaneous phone call for example. More than 70% of our turnover comes from existing clients. Something we’re extremely proud of because it shows confidence in Dropsolid as a partner and in our people.
“Help organizations to become the best digital version of themselves.” It’s an expertise, but above all, a people business. Our people work with people and for people. Each and every one with tons of passion and lots of expertise. We like to let our colleagues determine their own balance and give them freedom but also responsibility. Through daily news updates, our Whatsapp group, extra check-ins, remote quarterly reviews... we ensured that our colleagues kept communication and that connecting was stimulated. The vibe and fire are still there, our company event in early November more than proved that!
With Dropsolid, we’ve been building on the same mission for years: “We make complex marketing technology accessible for ambitious companies, organizations, and governments to enable them to create the best digital version of their organization”. We’re very loyal to our vision to do this in an open way: with open source technologies. “We want to make, not take”, and in this way contribute our part to a wider world. When our mission, our vision, and our own developed open DXP (Dropsolid Experience Cloud) are being embraced by big organizations like Toerisme Vlaanderen and Boerenbond, we celebrate and are only motivated to continue our open journey.
Connecting with our customers, our people, and our vision. Throughout the past year, we’ve only gotten better at it. Last year we’ve prepared ourselves for further growth in all areas, and already laid our solid foundations in 2021. Want to connect with Dropsolid? Read on to find out what steps we took last year.
Stay connected
Anneleen.
Find out how our teams experienced the past year
- Our HR team looks back on a year with 25 new hires
- Our operations team implemented Teamleader Orbit in no time
- Our marketing team reflects on a successful rebranding
- Our sales team reminisces on a year focused on customer intimacy
- Our Experience Cloud team made great jumps with our product
- 2021 was all about finding the right balance between human and digital
Our HR team looks back on a year with 25 new hires
To encourage our employees to stay connected and to keep communicating in times of disconnection, we’ve introduced a new, 6th core value: Connect.
Eline
HR manager
Our operations team implemented Teamleader Orbit in no time
Teamleader Orbit provided more efficient communication throughout our company, better project follow-up, and transparency with respect to cost control. A great step forward!
Laurence
Operations manager
Growth in a company also entails the optimization of processes, better tools, and more structure. Last year we placed a strong emphasis on this, and we will continue in the same direction for 2022.
Last year, our biggest focus was the implementation of our new tool: Teamleader Orbit. This allowed us to create a better understanding of time, capacity, and project planning, as well as timekeeping, billing, and reporting.
This year we are focusing even more intensively on internal reporting. It should further optimize the communication and transparency for our customers. We are also introducing Confluence, a documentation system that contains all project information and its status. This will give our customers immediate access to the latest developments in an ongoing project.
Our marketing team reflects on a successful rebranding
When we connect the best of marketing and IT, Flemish companies can be even more committed to creating superior, digital customer experiences.
Leen
CMO
Our sales team reminisces on a year focused on customer intimacy
In the past year, we’ve put extra effort into our customer intimacy. We want to stand next to our clients as a loyal partner.
Peter
Sales Director
2021, a year in which we also welcomed major customers such as Tourism Flanders, Inagro, and ITZU. A year in which we are once again very grateful that companies such as UZA, Acerta, ERA, Boerenbond, Liberale Mutualiteit, Gezinsbond, Lotus, Soudal, Recavit, Ivago, Pidpa, Graydon... are putting their digital challenges in the hands of our teams again.
2021 is also the year that Milou fell off her horse and was absent for 4 months. How we’ve missed her! Luckily she came back healthy. We even welcomed 3 more forces in our team: Inez, Joel, and Joy. In 2022 we can focus even more on account management and on larger projects that are technically challenging. These are the projects in which the Dropsolid teams really shine.
Our Experience Cloud team made great jumps with our product
Step by step we are getting closer to completing the core capabilities of a DXP.
Nick
CTO
2021 was all about finding the right balance between human and digital
Connecting with the end-user is more than ever a mix of digital and human. Finding the right balance between the two is key to being successful as an organization today.
Steven
COO
2021 was the breakthrough year for Dropsolid on the topic of ‘from CMS to DXP’. Our customers recognize the importance of a strong, digital experience for their end-users. Not to say that everyone was already adopting this, but this new standard became very noticalble last year.
In the past year, our turnover grew by 20%. We also transformed ourselves with a total rebranding. In addition to our technological expertise, we expanded our strategic services and our new branding focuses more on strengthening client relations, and customer intimacy.
In 2022 we want to get our positioning even sharper as a digital agency, further expand our European collaborations, and make our open source solutions even stronger. Just think of Dropsolid Experience Cloud with which you build, launch and manage your personalized, digital customer experiences faster, smarter, and more securely.